FAQ - FREQUENTLY ASKED QUESTIONS
What sort of people holiday in the Son Matias?
Since 1984 we have catered mainly to the British and Irish markets and from 2001 we became an "adults only" hotel. We do not accept bookings for children under 16 years of age. Hence our typical guests are couples and groups of friends.
Why adults only?
We decided to change to an adults only hotel from feedback received from repeat guests and for the simple reason of not enough space to have a separate children's play area, dining room, kiddies club etc that most families require with young children.
Is the Son Matias suitable for disabled visitors?
We are not especially equipped for disabled visitors however the fact that the ground floor (reception, pool, bar, restaurant) and the entrance and exit to the resort and beach are all on one level with no steps means we do have many disabled guests visiting We also have a chair lift and steps into the pool and handrails into the Jacuzzi. We have three junior suites adapted for disabled use which instead of a bath, have a wet room with grab rails and can be fitted with a specially adapted shower chair if necessary. The door to the bathroom is a wide sliding door to facilitate the passage of a wheelchair. All installations/fittings in these adapted rooms including toilet comply with the current regulations on disabled facilities.
What sort of food is served?
Although we cater mainly to the British/Irish market you will find that apart from a wide selection of traditional British dishes we also have a range of Mediterranean and Mallorcan cuisine. We also have a Themed Night and a Gala Night once per week.
Does the staff speak English?
Some of our staff are British and all reception, bar/restaurant, entertainment staff speak English (some better than others!) Do we have to pack everything but the kitchen sink? We realise you have a limited baggage allowance and we have provided the following to save space in your case; beach towel hire service, iron and ironing board facilities, hairdryer and tea/coffee making facilities. Our aim is to make your stay as stress-free and relaxing as possible.