****IMPORTANT INFORMATION : COVID-19****27/07/21
COVID 19 - IMPORTANT INFORMATION
For THE HOTEL SON MATIAS BEACH the safety of all our customers and staff is our top priority. For this reason, we have deployed a strict anti-Covid 19 protocol.
✓ Please note that the use of masks is mandatory in all the hotel’s interior public areas, except when eating or drinking. Use of masks in outside areas is voluntary.
✓ All customers and staff are required to respect the minimum safety distance of 1.5 metres.
✓ Disinfectant gel dispensors are available in the common areas.
✓ The number of cleanings in the common areas has increased.
✓ Please note that cleaning of rooms with guests inside is not allowed.
✓ The surfaces of the rooms are cleaned with specific disinfectants.
✓ Room ventilation is maximized.
✓ It is not permitted to smoke in ANY area of the hotel. This includes rooms/balconies/public areas and terraces. Smoking is however allowed in the hotel parking area.
✓ Dancing is not permitted either in interiors or exteriors.
✓ In the bar, pool bar and restaurant, payment must be made using your room key card or credit/debit card only. Cash is accepted in reception.
✓ Reception is available 24 hours a day. We would recommend that where possible you contact us by dialling ‘9’ on your room phone, via email, whatsapp, or skype.
✓ Please check information screens for up to date information.
Our desire is to ensure you a safe and relaxing stay with us here at the hotel SON MATIAS BEACH.
SITUATION WITH TUI HOLIDAYS FOR 2021
As we have previously published, after a very difficult year and despite our excellent working realtionship with TUI Holidays, we were unable to reach a satisfactory contractual agreement.
We can announce however, that due to the actual extraordinary circumstances, we have now been able to agree to maintain all TUI bookings currently in our reservation database for the rest of this season. (Up to the end of October 2021).
We apologise to all our guests for any inconvenience this may have caused and we are also very sorry that it has taken so long to be able to reach this agreement. As you can appreciate, these past 18 months have been extremely complex and for the most part beyond our control.
Going forward, apart from booking directly with the hotel website you will be able to book through Jet2 Holidays.
Currently in Mallorca, the situation is improving daily. The infection rate is extremely low and this trend continues to remain stable. The vaccination program is also advancing very well and as more vaccines arrive this is expected to go even faster during the month of June.
Given all this, the decision of the UK Government not to add the Balearics to their “Green List” came as a complete surprise. Unfortunately as this decision is outside the control of the Hotel, we have had to make the difficult decision to postpone the opening date by a few weeks. However we now expect to re-open on 10th July.
We are very optimistic that we will be able to welcome you all back from this date pending the UK governments next review and will keep you advised via our website and social media pages.
The Hotel Management is very pleased to announce that we have now signed a contract with Jet2 Holidays.
So apart from booking your holiday directly with the hotel, you can now also book a package holiday with Jet2 either via their website www.jet2holidays.com or through your local Travel Agency.
As per our previous email, just to remind you that the hotel’s planned opening date this year is 22nd June.
IMPORTANT UPDATE 03/03/2021
2021 SEASON - PLANNED RE-OPENING
Based on the latest information from the UK Government concerning the gradual easing of the current Covid restrictions, we are pleased to announce, that providing there are no changes to the UK’s scheduled roadmap to reintroduce International Travel, the hotel plans to re-open on 22/06/2021
For bookings made on our website www.matiasbeach.com or directly with the reception and with arrival dates up to and including 21/06/2021, we will be contacting you shortly to advise you of your options.
IT IS NOT NECESSARY FOR YOU TO CONTACT THE HOTEL.
We have been receiving an inordinate amount of emails so if you have already contacted us and not yet received a reply, please bear with us as we work our way through dealing with your queries.
As always we would like to thank you all for your patience and understanding and we look forward to being able to welcome you back to the Hotel Son Matias Beach.
IMPORTANT UPDATE 18/07/2020
The past couple of weeks have seen a number of spikes in cases of coronavirus on the mainland of Spain. Therefore, the local government here has recently introduced new measures in the Balearics. It will now be obligatory to wear facemasks at all times, and in certain areas of Magaluf and Playa de Palma shops, bars, restaurants have been ordered to close until at least mid September.
Since announcing the re-opening of the hotel and after monitoring the evolution of the situation here on the island, it is with extreme regret that we must advise all our guests that the hotel will now not be able to open for the rest of the 2020 season.
We are extremely sorry for the disappointment this will cause to all our guests who will be affected by this news, however, the management feels that this is the responsible decision given the current climate. At this difficult time, we would like to thank you all for your patience and understanding.
We will be back in 2021 and look forward to being able to provide you with the holiday you deserve. In the meantime, over the coming weeks we will be contacting everyone regarding their bookings and options.
We are very happy to be able to announce that the Hotel Son Matias will finally be re-opening on 28/07/2020 and are looking forward to being able to welcome you all again.
As we re-start the season we understand that there will be a lower number of guests in the hotel than is normal for this time of year.
Our wish is for you to have a relaxing holiday and so for your peace of mind we will be adopting a series of new measures which include but are not limited to the following :
• Reduced capacity in the bar, restaurant and pool areas. • Additional safety measures including extra and more frequent cleaning of rooms and all common areas of hotel. • By law masks must be worn when social distancing is not possible. • Increase in number of hidroalcoholic gel stations. The use of hidroalcoholic gel will be obligatory in the restaurant. • Assisted buffet and separate meal sittings in restaurant.
See you soon…
Getting closer to to the new normal.
Although the Spanish Government has extended the State of Alarm until 06/06/2020, the ministry of health has confirmed that Mallorca, Ibiza and Menorca will enter in to phase 2 from Monday 25/05/2020. Formentera has already entered phase 2 last Monday.
This means that in addition to the restrictions that were lifted in phase 1, we now no longer have set hours to go out for walks or exercise, but can go out at any time and with the radius for walks increased from 1 km to 5 kms.
Bars and restaurants will now be able to use the inside of the establishments and not just the terraces, although at a reduced capacity and table service only.
In addition the larger stores over 400m2 can now also open to the public, as can cinemas and theatres, again at a reduced capacity and safety measures in place.
It will also now be possible for people to start using the beaches again to sunbathe and also to go for a swim. Obviously there will be a maximum capacity at one time with separation of 4 metres between each section of sunbeds.
Cases of coronavirus remain very low on the islands and the outlook is very positive for a return to normality.
We will continue to keep you all updated, but we are beginning to see light at the end of the tunnel and are looking forward to the future with optimism as we work towards the new normal sometime at the end of June.
Until our next update, stay safe everyone and take care.
The Spanish Government has applied to extend the State of Alarm until 24/05/20.
They have introduced a 5 phase plan from 0 to 4, with 4 being the “new normal.”
We are currently in phase 0 which allows us to go out for walks for 1 hour, once per day at a radius of 1km from home or in the case of sporting activities within the municipality. Each age group is allowed out during specified times.
Ages 14 to 70 - between 06:00H to 10:00H OR 20:00H to 23:00H. Children under 14 - between 12:00H to 19:00H Adults over 70 - between 10:00 to 12:00H OR 19:00H to 20:00H
In each phase they are slowly relaxing the restrictions.
Phase 1 will include, for example, the opening of some small shops, café/bar/restaurant (terraces only) at reduced capacity with health measures in place.
The transition to each phase has no definite date and will depend on each region meeting a certain set of criteria as laid down by the health authorities.
The Balearic government has stated that they currently meet the requirements as laid doen by the Ministry of Health and so have requested to enter in to phase 1 with effect form 11th May 2020.
We will, of course keep you updated.
The Spanish government has announced that the situation is continuing to improve in general, and that on a daily basis we are seeing a decline in the number of coronavirus cases.
The lockdown has currently been extended to 9th May 2020 although with some easing of restrictions. However it is not yet clear if this will be extended further.
From yesterday, children up to 14 years of age are now allowed to play for an hour in the street accompanied by one parent, up to a radius of 1km from their residence. Parks and green areas are still off limits however and social distancing must be adhered to.
If all goes well this week, The President of the government has stated that from 2nd May, adults will be permitted to leave the house for an hour a day for a walk or other form of exercise under the same conditions as the children.
Positive steps as restrictions start to be eased.
We will of course keep you informed of the situation here as soon as we have new information.
Remember, #staysafe, #stayhome and #staystrong.
Latest information from the Spanish government states that the situation would appear to be starting to improve in general, and that we are beginning to see a a flattening of the curve of coronavirus cases.
The lockdown has currently been extended to 26th April, however we do not yet know what will happen after this date.
We are receiving queries from guests with future reservations where the outstanding balance on their holiday is due.
Due to the current uncertainty, if you wish to hold off on paying the outstanding balance, this will in no way affect your booking. For those who have already paid , please do not worry, we will be in contact with you.
We are continuing to process reservations in date arrival order.
From all of us here at the Hotel Son Matias, we send you our very best wishes and we are looking forward to when we can see you all again .
In the meantime, #staysafe, #stayhome and #staystrong.
Just to let all our guests know that with effect from today, the Spanish Government has now decreed that any non essential workers are currently prohibited from places of work.
However, please be assured that we are now, therefore, working remotely from home and working to process all the reservations affected by the coronavirus (COVID-19).
We would ask that you please bear with us during this time and thank you as always for your understanding.
As you can appreciate, we are receiving an inordinate amount of emails due to the current situation with the coronavirus (COVID-19).
We are currently working on answering these as quickly as possible but would ask for your patience while we do so.
Over the next weeks we will be contacting affected guests regarding their reservations.
We will keep you informed of any changes to the situation here in Spain via our website and Facebook.
During this difficult time we would like to say thank you to everyone for your loyalty.
In response to local measures introduced throughout Spain to prevent the spread of COVID-19, the management would advise all our guests that from today , the hotel is unable to accept new bookings until further notice.
Bookings made on our website www.matiasbeach.com with arrival dates between 15/03/2020 and 31/03/2020 will receive a full refund. It will not be necessary to contact the hotel via phone or email as refunds will be processed automatically.
Guests who have booked via www.matiasbeach.com and whose arrival date is after the above mentioned period can either cancel the booking with a full refund or maintain their booking pending future changes to the situation. This is a fast changing and complex situation, but the health and safety of our guests is our first priority, and we would like to thank all of you for your understanding.